Privacy Policy

1. Introduction

Welcome to LORDVENUS PRIVATE LIMITED. At LORDVENUS, we value your trust and are committed to protecting your privacy and personal data in accordance with the highest standards of data protection laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your Personal Data when you visit our website (www.lordvenus.com) or interact with us through any digital or offline means, including email, telephone, in-person meetings, or partner platforms.

By accessing or using our website or services, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

5. Purpose of Processing

We process your Personal Data to: Provide and manage requested services and deliverables. Communicate project updates and support requests. Manage billing, payments, and statutory filings. Ensure compliance with applicable laws and regulatory obligations. Conduct analytics to improve our website and service quality. Send updates or marketing communications (only with your explicit consent). Prevent fraud, data misuse, and unauthorized access.

6. Legal Basis for Processing

Processing of personal data is based on one or more of the following lawful bases:

• Consent – when you voluntarily provide data or opt-in to marketing.
• Contractual necessity – to perform services you have requested.
• Legal obligation – to comply with Indian laws, including tax or regulatory filings.
• Legitimate interest – to maintain business continuity, improve service delivery, and ensure data security.
• Sensitive personal data (e.g., financial or identity details) will only be processed with explicit consent or when legally required.

7. Data Sharing & Disclosure

We may share your data, strictly as necessary, with:

• Service providers or partners (payment gateways, IT partners).
• Regulatory or Government Authorities – MCA, GST, IP or other statutory bodies.
• Business Partners or Subcontractors – engaged for specific deliverables under confidentiality obligations.

We do not sell or rent your personal information. Any cross-border transfer of data (if required) shall comply with the DPDPA and ensure equivalent protection standards.

8. Data Protection & Security

We implement reasonable and appropriate security measures to protect your data, including:

• SSL encryption, access controls, and regular security audits.
• Firewalls, role-based access controls, and secure servers located in India.
• Periodic data audits and staff confidentiality training.

We comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and follow industry standards such as ISO/IEC 27001.

9. Data Retention

We retain personal data for as long as necessary for the purpose collected or as required by law:

• Active clients: For the duration of the business relationship.
• Inactive clients: For at least 7 years (for audit and legal compliance).
• Marketing data: Until consent is withdrawn.

10. Your Rights (under DPDPA 2023)

You have the following rights with respect to your personal data:

• Right to Access, Confirmation and Receipt of your data.
• Right to Correction and Erasure: Request correction or deletion of inaccurate or unnecessary data.
• Right to Withdraw Consent: Withdraw marketing or processing consent at any time.
• Right to Grievance Redressal: File a complaint with our Grievance Officer.
• Right to Nominate: Nominate another person to exercise rights in case of incapacity or death.

All requests can be made via info@lordvenus.com, and we will respond within 15 business days.

11. Cookies & Tracking

Our website uses cookies and analytics tools (e.g., Google Analytics) to enhance user experience and performance. You can modify cookie preferences in your browser. Disabling cookies may limit functionality.

12. Third-Party Links

We may provide links to external sites or partners. LordVenus is not responsible for their privacy practices or content. Please review those policies separately.

13. Cross-Border Data Transfers

While data is primarily processed in India, if transferred abroad (e.g., cloud hosting or international communication), such transfer will comply with DPDPA’s cross-border data provisions and ensure equivalent security safeguards.

14. Children’s Privacy

We do not intentionally collect or process data from individuals below 18 years of age. If such data is inadvertently collected, it will be deleted promptly.

15. Marketing Communications

With your consent, we may send business updates, newsletters, or promotional materials. You may opt out anytime via email or the unsubscribe link. We follow strict consent-based communication principles.

16. Policy Updates

This Privacy Policy may be revised periodically to reflect changes in law or operations. The latest version will always be available on our website, with the Last Updated date clearly indicated. We encourage you to review it periodically.

17. Contact & Grievance Redressal

If you have any queries, concerns, or complaints about this Privacy Policy or data handling practices, please contact:

LORDVENUS PRIVATE LIMITED
Super Market, Betjan Road, Makum Junction,
Tinsukia, Doomdooma, Assam – 786170
Email: info@lordvenus.com